Refund policy

Return Policy

• No returns will be offered on Items that have been delivered without any damages or defects.

• Suppose the product is wrongfully delivered (a different SKU than the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect. In that case, we are open to extending a full refund or re-fulfilling your order against the return of the product subject to the fact of such a defect being established. 

• No refunds will be given if the customer provided a wrong or incomplete shipping address, our shipping agency made X failed delivery attempts, and/or the package was refused by the recipient. 

• Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;

• All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)

• Eligibility for Refund/Replacement

  Rife medical  offers its customers a refund/replacement only if they are eligible for a refund or a replacement based on the guidelines/rules set by the Company below. You must raise a return/exchange request for a product within 48 hours of its delivery with a video of the unboxing.

  Eligibility criteria :

  • For delicate products, some shedding is normal and should not be considered a sign of damage.

  • If the product gets damaged in transit (damages can be caused in transit but are usually very unlikely as the products and packaging are developed to withstand transit)

  • An unboxing video is mandatory to claim shortage or damage in transit.