Return, Refund and Cancellation Policy

Last updated: 21 July 2026

Thank you for shopping with Rife Medical . We want our return and refund process to be clear and straightforward. Please read the following terms before placing your order.

1. Return Period

Customers may request a return within 7 calendar days from the date the order is delivered.

Return requests submitted after the 7-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the product must:

• Be unused, uninstalled and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, parts, labels and complimentary items supplied with the product.

• Include the original invoice or proof of purchase.

• Have no scratches, damage, alteration or signs of use.

Products that do not meet these requirements may be refused or may be subject to a deduction from the refund amount.

3. How to Request a Return

To request a return, contact us within 7 calendar days of delivery at:

Email: support@rifeindia.com
Phone: 9899250704

Please provide:

• Your name.

• Order number.

• Product name.

• Reason for the return.

• Photographs or videos of the product and packaging, where applicable.

Do not send a product back without receiving return instructions or return authorisation from our customer support team.

4. Return Shipping Costs

For returns due to a change of mind, incorrect product selection or any reason not caused by us, the customer is responsible for the return shipping cost.

The customer is also responsible for securely packing the product and ensuring it reaches us safely. We recommend using a trackable and insured shipping service.

Original delivery, installation, handling and shipping charges are non-refundable unless the return is caused by an incorrect, defective or damaged product supplied by us.

When we have supplied an incorrect, defective or damaged product, we will provide suitable return instructions and bear the reasonable return shipping cost after verifying the claim.

5. Inspection of Returned Products

All returned products will be inspected after they are received.

We will notify you by email or telephone after the inspection has been completed and confirm whether your return has been approved or rejected.

A refund may be reduced or refused when:

• The product has been used or installed.

• The product is damaged after delivery.

• Parts, accessories or packaging are missing.

• The product is not in resalable condition.

• The product was returned without authorisation.

• The return does not comply with this policy.

6. Refund Processing

Approved refunds will be processed within 14 business days after the returned product has been received and inspected.

Refunds will normally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.

Shipping, installation, handling and other service charges are not refundable unless the return resulted from an error on our part.

7. Damaged, Defective or Incorrect Products

Please inspect the product immediately after delivery.

If the product is damaged, defective or different from the product ordered, contact us within 48 hours of delivery and provide photographs or videos showing:

• The outer packaging.

• The shipping label.

• The damaged or incorrect product.

• The affected part or defect.

Please retain the original packaging until the issue has been resolved.

After verification, we may arrange a replacement, repair, return or refund, depending on the nature of the issue and product availability.

Damage caused by incorrect installation, misuse, improper handling, electrical conditions, unauthorised modification or normal wear and tear is not considered a delivery defect.

8. Non-Returnable Products

The following products cannot normally be returned unless they are defective or incorrectly supplied:

• Custom-made or specially manufactured products.

• Products made according to customer-selected dimensions, colours or configurations.

• Products that have been installed, assembled, used or altered.

• Clearance, final-sale or discounted display products marked as non-returnable.

• Products with hygiene, medical or safety considerations after the packaging has been opened.

• Software, digital products, activation keys or licences.

• Spare parts or accessories ordered incorrectly by the customer.

• Products damaged due to customer handling or improper return packaging.

Any non-returnable condition will be communicated on the relevant product page, quotation or order confirmation where applicable.

9. Exchanges

Eligible products may be exchanged within the 7-day return period, subject to product availability and approval.

The customer is responsible for return shipping and any price difference or additional delivery charges associated with the replacement product unless the exchange is required because we supplied an incorrect or defective product.

10. Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, it cannot be cancelled and must be handled as a return under this policy.

Custom-made, configured or specially procured products cannot be cancelled once production or procurement has started.

Payment gateway, transaction or administrative charges that cannot be recovered from the payment provider may be deducted from an approved cancellation refund where permitted.

11. Return Address

Approved returns must be sent only to the address provided by our customer support team.

Return Address:
Rife technologies 
C-56, Second Floor, Rewari Line, Industrial Area PH-II, Mayapuri, New Delhi, Delhi, 110064. 

India

Products sent to another address or returned without authorisation may not be accepted.

12. Contact Us

For questions regarding returns, refunds or cancellations, contact:

Rife technologies 
Email: support@rifeindia.com
Phone: 9899250704
Business Address: 

C-56, Second Floor, Rewari Line, Industrial Area PH-II, Mayapuri, New Delhi, Delhi, 110064.