Patient Experience Solutions
Enhance Patient Satisfaction and Streamline Facility Navigation
Transform the patient journey with our comprehensive patient experience solutions. From the moment patients enter your facility until their care is complete, our integrated tools create a seamless, stress-free experience that improves satisfaction scores and operational efficiency.
Our Patient Experience Solutions
Wayfinding
Help patients and visitors navigate your facility with confidence using our intuitive wayfinding technology.
Key Benefits:
- Interactive digital directories and kiosks
- Mobile wayfinding app compatible with iOS and Android
- Turn-by-turn directions to departments, offices, and amenities
- Multi-language support for diverse patient populations
- ADA-compliant accessibility features
- Integration with appointment systems for personalized routing
- Reduced staff interruptions for directions
Patient Identification Solutions
Ensure accurate patient identification throughout the care journey with our secure, reliable identification systems.
Key Benefits:
- Barcode and RFID wristband technology
- Biometric verification options
- Integration with EMR/EHR systems
- Medication administration verification
- Specimen collection identification
- Procedure verification protocols
- Reduced identification errors
- Enhanced patient safety and security
Why Choose Our Patient Experience Solutions?
- Improve Patient Satisfaction: Reduce stress and frustration with intuitive navigation and streamlined identification
- Enhance Patient Safety: Minimize identification errors that can lead to serious medical mistakes
- Increase Operational Efficiency: Reduce staff time spent giving directions and verifying patient identity
- Seamless Integration: Works with your existing healthcare information systems
- Customizable Implementation: Tailor solutions to your facility's unique layout and workflow
The Impact of Enhanced Patient Experience
Improved HCAHPS Scores
Facilities implementing our patient experience solutions report an average 15% improvement in facility navigation satisfaction scores.
Reduced Medical Errors
Our identification solutions help reduce adverse events related to patient misidentification by up to 40%.
Staff Efficiency
Front desk staff report spending up to 30% less time giving directions after implementation of wayfinding solutions.
What Our Clients Say
"The wayfinding system has transformed our complex medical campus. Patients arrive at appointments on time and with less stress, and our staff can focus on care rather than giving directions." - University Medical Center
"Patient identification errors have virtually disappeared since implementing this comprehensive solution. It's become an essential component of our patient safety program." - Regional Healthcare System
Ready to Transform Your Patient Experience?
Our healthcare experience specialists will analyze your facility's unique needs and design a customized solution that addresses your specific challenges.